Wallet not Syncing

English General Discussion
22

Looks like the bundled CKB has corrupted data (just one possibility). Can I ask what OS are you using? Windows, Linux or macOS?

23

Hi Ash, Windows 10.

I have managed to get it running on my wives pc, so I guess not urgent now… still keen to sort it if possible.

Thanks

1 Like
24

I had the same problem. Had to download current c++

x64 vc_redist.x64.exe

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

25

I’m experiencing the same problem and all my mining profits are being sent to addresses in your wallet and the syncing stops at 143,809 every single time even when I clear cache. Can you guys try to eliminate this problem so that it works out of the box. Please help me get the basic wallet functionality working and synced.

26

v0.32.0-beta.1

27

MacOS

28

try one of these:

  1. Download the latest version of ckb node, and run it independantly. Note you need to run the node before you launch Neuron so that it will not sync with its built-in ckb node.
  2. Download the a package from here and extract them in the ckb node directory.
29

#2 worked for me, thank you. The number is moving now… I assume indexing

30

spoke to soon “Sync failed, please check network”

31

Ok. So I’m trying to do both? In that I have downloaded the ckb node and also downloaded the data and extracted it into the ckb node’s data directory; will this magically update Neuron’s node stored at ~/Library/Application Support/Neuron/chains/mainnet/data ? or should I try copying it over from the separate node to the mainnet data directory. The separate node seems to be indexing just fine.

32

if you run the ckb node prior to running neuron, neuron will use the ckb node to connect to the network instead of starting its own internal node

33

Ah. I didn’t understand that, I killed the node before starting the wallet back up. When that didn’t work I removed the wallets entire data directory and copied over the nodes, which it is now indexing but at least the number of synced blocks is increasing.

I don’t know if it’s helpful but I retained the data directory that seems to get the wallet stuck.

34

have I screwed anything up by doing this?

35

i think it is ok, how is the sync progressing?

36

The most important thing is you have the keystore/12-phrase. Everything else is destructible.

So if things are still not working, try:

  1. remove the `~/Library/Application Support/Neuron/
  2. re-install Neuron
  3. start the independant ckb node and keep it running
  4. start Neuron
37

And the heavens opened up. Thanks for the support.

Screenshot 2020-07-11 01.12.34

2 Likes
38

Same issue here with [0.101.0] for windows
cannot connect to start syncing
OS is win7 x64

39

downgrade to older version

0.101 is a future version

40

tried with 0.100 and 0.35 - no change

41

So a little more info on findings and what a done
Tried the following versions:
0.35.0
0.35.1
0.36.0
0.36.0-rc2
0.100.0
Windows firewall is disabled
Anti-virus software is disabled

Looking at netstat -an output i am seeing SYN_SENT staus of many packets while the wallet is running on port 8114, but in netmon i do not see any packets actually being sent through any interface on this port

tried installing version bot for my user only and for all users

Tried to manully run the ckb.exe but from GUI i get a message “vcruntime140.dll missing” despite i have VC++ redistributable version 2012 - 2017 and the dll is visible in bots system32 nd sysWOW64 folders. Reparing the vc++ installations didn’t help

Any ideas?