My CKB is missing in Bitpie

Hello I had not logged in to Bitpie for some time. I logged in to see that my CKB is no longer there I believe it is in the pie bank section but I am not able to access it. Can someone help? Thanks

Could you please try to contact with Bitpie for more support?

Is it the same case that missing CKB due to their changing address?
If so,I think the asset is still safe, you could open it and find your money there with the original address logging in.
Here is a simple post to talk about how to get your asset back in Chinese.(My pleasure to translate it if need)